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Please make sure all payments are mailed to P.O. Box 3471, Danbury, CT. 06813-3471.
New Accounts/First Orders:
To purchase wholesale, you must have a Resale Tax Certificate or Federal ID Number. You may pay for your first order by Visa and Master Card or Discover. To open a Charge Account with us, We would need the names and addresses of three (3) trade references (credit only) and your Commercial Bank's name and address. You must also complete an authorization form, which will allow your bank to disclose the information we need to open your account.
Please contact us for the forms to fill out.
We accept VISA and Master Card and Discover Card.
Minimum Billing Order is $50.00. There are no exceptions. There is a 15.00 service charge for orders under $50.00.
Please specify if your order is to be shipped Parcel Post, UPS, FED EX GROUND, or Motor Freight. Unless specified, our shipping department will use the most practical form of transportation. We strongly recommend Motor Freight for all glass shipments when quantities justify this manner of shipping. We suggest you order in standard cartons. This will expedite your order and give you the benefit of quantity prices.
Return check fees;
If a check is returned to us for insufficient funds there is a fee of 25.00.
Wire Transfers U.S. & Foreign:
All payments made to us for foreign shipments must be paid in U.S. currency. Our bank does not charge a fee for incoming wire transfers. However, if a corresponding bank(s) were used during the course of the wire, these “correspondents” may have fees, which will have to be passed along to you. Bear in mind that your bank may also charge a fee for this service and these fees are often deducted from the final amount that we receive.
If an invoice shows an item(s) on back order, we will automatically ship those items to you. Please specify if you do not wish items to be back ordered. BO's may be cancelled at the time the order is placed (please specify NO BACKORDERS) or at anytime until the item(s) ships. If a BO is more than 2 months old, we will call you before shipping. We do not BO items under $10.00. Please keep in mind there is a freight charge on all BO’s.
Claims For Damage:
We will carefully pack your order, following all instructions and recommendations from the carrier. However, you may still experience damage on your shipment.
Customer satisfaction is very important to us. We will correct any errors made by us without any additional expense to you.
If however, you ordered the incorrect item and wish to return it, please call our customer service department at 1 203-791-0494. Please have the invoice number and the item numbers to be returned ready before contacting us. There will be a 20% restocking charge for the additional handling and paperwork on all merchandise you wish to return. (The restocking fee will be deducted from your credit.) You will be given a Returned Goods Authorization number or RGA. This number must be clearly marked on the outside of the carton(s) containing your return. All returns without an RGA number clearly marked will be refused.
As with CLAIMS (see above) all claims for errors must be made within 30 days of receipt of the merchandise. We will not accept returns after thirty (30) days, or on items that have been altered in any way.
When returning items, please insure the merchandise for the proper amount. You are responsible for returning the items in good condition. If we receive these returned items broken, we will not be able to credit you. You will have to place a claim for the damage with your carrier.
All prices are found on-line. We no longer print a price list. In order to access the wholesale prices you must have a wholesale account with us.
Please contact us for instructions at 1-203-791-0494. All prices are subject to change, please check the on-line pricelist as you order.
Assorting For Price Breaks:
Under each item that you view on-line, there is a button for more information. When you click on the “more information” button, pricing for the item will be displayed. Under the pricing is an assortment key. This will display all part numbers that you may assort together to receive the benefit of quantity pricing.